Workshop policy / 07 points

Terms tuned
for clarity.

1. Warranty

Products include the warranty stated on their listing and mandatory protections under applicable Italian and EU law. Manufacturing defects require proof of purchase and assessment. Normal wear, misuse, liquid damage, incorrect modification, and unauthorised repair are excluded.

2. Limited drops

Drop quantities and release windows are limited. A notification request does not reserve stock, guarantee availability, or create an order. Product limits may apply to promote fair access. Colours and artisan finishes can vary slightly between pieces.

3. Returns

Consumers may exercise applicable withdrawal rights within fourteen days of delivery. Returned products should be complete and suitably protected. Refunds follow inspection and are issued to the original payment method, subject to lawful deductions for diminished value.

4. Compatibility

Customers must verify keyboard layout, switch mount, hot-swap support, keycap profile, key count, connector type, operating-system support, and wrist-rest dimensions before selecting accessories. Contact support when specifications are uncertain.

5. Shipping

We serve eligible Italian addresses through independent carriers. Estimates can change because of holidays, weather, remote routing, or operational disruption. Customers must provide accurate address, contact, and building-access details.

6. Support

Email bench@tastiera.pro with the product name, order reference, and a clear issue description. Include safe photographs or recordings where useful. Support operates Monday to Friday, 09:30–18:00 CET.

7. Final terms

Prices are shown in euros and include applicable VAT unless stated otherwise. These terms follow applicable Italian and EU law and do not limit mandatory consumer protections. Updates apply prospectively from their published effective date.